1. Purpose of Collecting Consumers’ Personal Information
We collect your name, email, and phone number on our website. This essential information allows us to contact you for consultation, sales support, or any related matters to ensure your rights as a consumer are protected.
The collection of your data is not for personal use, but to enhance our customer service and promptly address your needs.
2. Scope of Information Use
The information provided by consumers will be used for:
- Contacting for product consultation, arranging meetings, order confirmation, delivery details, order placement, and handling complaints.
- Sending marketing emails, product promotions, knowledge updates, event notifications, and other customer service communications.
- Providing information to judicial authorities (prosecutors, courts, police), upon request, regarding any consumer law violations.
3. Retention Period of Information
Personal data is securely stored in our system. Information will be deleted upon request or when a consumer is no longer considered a potential client or is no longer using our services.
4. Parties or Organizations That May Access the Information
Collected consumer information is shared with our management team and relevant departments within the company. Government agencies may access information if requested in cases of legal violations involving consumers.
5. Address of the Information Collecting and Managing Unit, including contact methods for consumers to inquire about data collection and processing activities involving their personal information
- MY MY FOOD CO.,LTD
- Address: No 05, Group 24, Cay Trac Hamlet, Gia Loc Ward, Tay Ninh Province, Vietnam
- Hotline: +84 988.932.998
6. Methods and Tools for Consumers to Access and Edit Their Personal Data on the E-commerce System of the Collecting Unit
Consumers have the right to modify or cancel their personal data by contacting us directly via hotline. Upon receiving such requests, we will verify the information and respond with appropriate solutions within 24 hours based on the situation.
7. Mechanism for Receiving and Resolving Consumers’ Complaints Related to the Misuse or Unauthorized Use of Personal Information
If you discover your personal data has been misused or used beyond agreed purposes, please file a complaint via our hotline. We will verify all feedback and, depending on the case, take necessary actions within 24 hours.
8. Commitment to Protect Consumers’ Personal Information
Your personal data is strictly protected according to our privacy policy. The collection and use of personal information occurs only with your consent, except in cases required by law.
We do not use, transfer, or disclose your personal data to third parties without your permission.
In the event that our information server is attacked by hackers causing data loss, we will promptly notify authorities for investigation and inform affected consumers.
Our management requires individuals to provide accurate personal information such as name, email, telephone, and is responsible for its legal validity. We do not resolve disputes concerning consumer rights if the initial registration information provided is determined to be incorrect.
